Return/Refund Policy For Physical Products
At gurukripa.org.in our goal is to ensure your complete satisfaction with your purchase. If you receive a damaged product then immediately(on the same day of delivery) inform us by sending clear pictures of the damaged product. We will notify you of the approval or rejection of your refund/return.
If approved, then your refund/return will be processed. In case of refund, a credit will automatically be applied to your bank or original method of payment within a 10-15 working day. (Please read the Cancellation Policy). In case of a return, we will send you back the copy of the same product within 3-5 working days.
Please send us an email at firstname.lastname@example.org before initiating the return. We recommend you to send via a reliable courier or speed post with a tracking number.
Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Pack the product in a slim pack with bubble packing so that they are safe during transit.
Cancellation Policy For Services ( Anushthan, Deeksha and Services)
We do not provide a Cancellation policy for Services which are known as Diksha, Anushthan & Yagya. Once booked it can’t be canceled in any case.
Cancellation Policy For Physical Products
The order has not been shipped yet: Any order which has not been shipped can be canceled partially or fully. The amount paid by you would be refunded to you and should reflect in your account in 10-15 working days. The order is normally shipped within 2-3 days after the purchase.
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit.
We would be more than happy to replace your order under such circumstances. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
We would request you to let us know of the damage the day you receive it and return the product within 2 days of receiving it with the original invoice and packing.
Incorrect items received: In a very rare and unlikely case you receive items that are different from the ones you ordered, we would request you to let us know about the same on the day you receive it and return the product within 2 days of receiving the item. We will ship the right items to you right away once the old one is received back.
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